Return process requirements
Proof of purchase (order number, invoice, etc.)
The returning reason must be eligible to the terms of acceptance of returns (described in FAQ)
If you receive a damaged / nonfunctional product during the shipping process, please contact (Abu Tawileh Group) Customer Service Center or via our Contact us page in 24-hour.
In this case all products will be returned in addition to the attached free gifts. If not all products returned, the return process will be rejected.
We will inspect the returned product. If we clarified that the product is not used, the product value will be refunded to you in the appropriate manner. We will respond within 24 hours of receiving the product by the competent team.
If during the inspection process we found that the retrieved product is free of the reason mentioned in your request or used, the value will not be refunded and the product will be returned to you.
How to return a product?
(Abu Tawileh Group) allows you to deliver the product which has a return approval in the approved location by (Abu Tawileh Group). The location of return can be in any of our showrooms. If the product is defective or does not match the specifications presented to him on the site, the product will not be accepted.
Note: You can do the return request within 24 hours after delivery, by contacting our customer service or through our Contact Us page. After 7 days, we will not be able to accept returns.